FAQ

Ordering process

Do you also ship internationally?
Yes, we send to all countries in the EU.

I live in the EU and my country is not listed
Please inform us and we'll fix it straight away. 

What are the shipping cost?
These depend on the size and weight of your order and where you live. You will see the total shipping costs before you finalize your order. Unfortunately, due to EU wide change in rules regarding shipping, shipping costs for smaller parcels have increased significantly. We regret this, but it's out of our hands.

Do you ship with track and trace in the EU?
Due to these recent increases in the shipping costs in the EU we do not, to keep things affordable. Should you require a track and trace we can provide one, at an additional cost. Please inform us at the checkout. Additional costs apply which differ between countries. We will send you a additional payment link for the extra shipping cost.

Additional shipping costs for track and trace
Belgium, Germany
<350 grams: €1,75 >350 grams: €0

Denmark, Germany, France,  Italy, Luxemburg, Austria, Spain, UK, Sweden
<350 grams: €5,50 >350 grams: €4

Rest of EU
<350 grams: €9,50 >350 grams: €6,50

How does the ordering process work?
You place an order on starterculturea.eu and you will immediately receive a confirmation of your order. Once your payment is received, you will receive a shipping confirmation. We bring your parcel to the PostNL office and, if so desired, they will send you a track and trace with which you can track your order.

What is your processing and shipping time?
Good question. We try to send out your order within three working days.

Expected delivery time by country as stated by carrier PostNL

If your country is not on the list, please check this document.

Belgium 2-3 workdays

France 2-3 workdays

Great Britain 2-3 workdays

Sweden 2-3 workdays

Switzerland 2-3 workdays

Germany 2-4 workdays

Poland 2-4 workdays

Czech Republic 2-4 workdays

Slovakia 2-4 workdays

Spain 2-4 workdays

Denmark 3-4 workdays

Norway 2-5 workdays

Italy 2-5 workdays

What about the shelf life during transport of, for example, starter cultures?
Most starter cultures and biological products such as casings have the maximum shelf life when stored in a cold or frozen condition. However, the shelf life is not noticeably affected by shipping. Starter cultures for meat are most vulnerable and will be sent with an icepack and in an insulating envelope. All international orders that include a meat starter culture will be sent on mondays to ensure the fastest delivery. Keep all meat startercultures in the freezer. Short periods outside of the freezer will not influence the quality.  

Please note that the longer the meat startercultures are out of the freezer (e.g. in transit), the more the shelf-life will go down. To what extent is not clear. Some starters do not specify this at all, some mention that 'short interruptions of the cooling cycle will not influence the quality' others state a shelf-life of between 12 days and 6 weeks at room temperature. In the freezer however, most starters have a shelf-life of at least between 12-18 months (and many have reported successfully using starters way after that). Given the minimum shelf life of 12 days without cooling, and them being sent with an icepack to somewhere in Europe within 3 days one could expect a remaining shelflife of at least 10 more months in the freezer. Please note that this is an estimate, not empirical science.

If you order bacterial meat starters to be sent to other countries than The Netherlands, you take full responsibility for the possible loss of  quality during transit. 

How about starters for tempeh, natto, or dairy or animal casings?
No worries, none of these will be noticably  affected by shipping.

Can I also pick up my order at your business address?
No sorry, starterculturen.eu is exclusively a web store.

I am dissatisfied with something
Let us know and we can work it out!

I am bored
We have terms and conditions and a privacy policy and will keep you busy for hours.


About startercultures.eu

Who is behind startercultures.eu?
Behind starterculturen.nl is the dutch food writer 'Meneer Wateetons'. He started this web store as a service to the readers of his books on topics such as fermentation, and sausage and charcuterie making.

Where are you based?
We are based in Amsterdam, The Netherlands

Where do you get your starter cultures and other ingredients?
We buy our starter cultures and ingredients from various national and international wholesalers around the world and, if necessary, package them in our starter cultures cleanroom.

Do you also sell hardware such as meat grinders? And herbs and spices?
We focus primarily on starter cultures. Maybe that will change in the future. We do, however, have a number of fermentation starter kits that also include pots

About fermentation

How do I make yogurt, kombucha, sausage, tempeh, miso etc.
On most product pages we describe in detail how to use the product. 

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